Facing Challenges, Achieving Results: The Transformation of FLEP

The Family Life Education Program (FLEP) of the Busoga Diocese of Uganda is a multiservice reproductive health agency that operates in five Districts of Uganda, two of which (Jinja and Kamuli) fell within the scope of the Delivery for Improved Services for Health (DISH II) project funded by the United States Agency for International Development (USAID) from 1999 to 2002. This evaluation note describes the implementation of a Human Resource Management (HRM) intervention, which led both to improved management systems and improved service delivery. [adapted from author]