Improving Client-Provider Interaction


 
Languages:

English, French, Spanish

Author:

Rudy S et al.

Publishers:

INFO Project, Johns Hopkins Bloomberg School of Public Health

Series/Journal Title:

Population Reports

Volume:

31

Issue:

4

Description:

In family planning programs, good face-to-face interaction between the client and providers is key to meeting clients’ needs and program goals. Programs can best improve client-provider interaction (CPI) when they move beyond just training providers and strengthen CPI continuously in multiple ways. [summary]

This report has information on improving providers’ performance, including a list of suggested activities and quality indicators; best practices in training; and evaluating the quality of CPI.

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