Improving Client-Provider Interaction
English, French, Spanish
INFO Project, Johns Hopkins Bloomberg School of Public Health
In family planning programs, good face-to-face interaction between the client and providers is key to meeting clients’ needs and program goals. Programs can best improve client-provider interaction (CPI) when they move beyond just training providers and strengthen CPI continuously in multiple ways. [summary]
This report has information on improving providers’ performance, including a list of suggested activities and quality indicators; best practices in training; and evaluating the quality of CPI.