Resource Spotlight: Optimizing Performance and Quality
This document is an introduction to optimizing performance and quality (OPQ), a process for analyzing the performance of health workers, organizations, and systems, and setting up interventions to improve performance and quality or build on strengths and successes. It is a systematic and ongoing process in which stakeholders consider the context of performance (e.g., clients, community, organization, health workers, external environment), identify performance or quality gaps and strengths, and identify their root causes using tools to explore the categories of factors that influence performance.
While OPQ was developed for use in the health sector, it is also suitable for use in other sectors that involve the interaction of workers, organizations, and systems working toward the goal of producing high-quality products or services.[adapted from author]
View this resource.
The HRH Global Resource Center has other resources on this topic including:
- Aligning and Clarifying Health Worker Tasks to Improve Maternal Care in Niger: the Tahoua Region Human Resources Quality Improvement Collaborative
- Data for Improvement and Clinical Excellence: Protocol for an Audit with Feedback Intervention in Long-Term Care
- Health Workforce Activity: Engaging Health Workers to Improve Performance, Productivity, and Retention
Past Resource Spotlights
- Health Workforce Innovation: Accelerating Private Sector Responses to the Human Resources for Health Crisis
- Health Worker Perceptions of Mobile Phone Text-Messaging to Improve Malaria Case Management in Kenya
- Where Have They Gone? Using ICT to Address Health Worker Absenteeism in India