Tools

All long-term care agencies struggle to find and keep sufficient, reliable, and skilled staff capable of meeting client needs and providing great quality care. This workbook offers 12 concrete steps to guide agencies in developing excellent recruitment, selection and retention practices

The Quality Assurance Project investigated how job aids could increase compliance with guidelines for the Integrated Management of Childhood Illness (IMCI) in cooperation with the Zambia Central Board of Health beginning in 1999. One of the first countries to introduce IMCI, Zambia had a large number of IMCI-trained providers, and several IMCI job aids were already in use: a chartbook, recording form, poster, and mother card. The study proceeded in three stages: an initial assessment of job aid usage in 1999, the design and introduction of a new IMCI job aid (called “new outpatient department book” or “NOPD book”) that also served as the patient record, and a second assessment of job aid usage in 2000 after introduction of the NOPD book.

The purpose of this document is to provide a process, methodology and tools for assessing government human resource capacity to lead and manage an effective implementation of the NPA.

This issue of The Manager offers financial and program managers—from headquarters to the service delivery level - reasons to assess their financial management systems and a method for performing this assessment. It introduces FIMAT, the Financial Management Assessment Tool, a step-by-step process and instrument for rapidly assessing budgeting, accounting, purchasing and other financial systems. It describes how managers can use their assessment results to develop detailed action plans that can be incorporated into their organization’s annual operation plans. [from author]

The AVICENNA Directories is a publicly accessible database of schools, colleges, and universities for education of academic professions in health. The database includes medical schools, schools of pharmacy, schools of public health and educational institutions of other academic health professions. For medical educational institutions, this database replaces the World Directory of Medical Schools published by WHO since 1953. [adapted from publisher]

This book contains a series of case studies which depict the management issues a family planning organization faces in designing and implementing a new community-based distribution (CBD) program for contraceptives. The cases, which take place in a fictional country Momonboro, are based on an actual program initiated in an African country, and reflect the problems and successes which that program experienced. The book is divided into seven sections: an overview of CBD, planning, effective management, supervision, compensation and pricing, financial control, and a start-up kit that serves as a guide through the major tasks of planning and implementing a CBD project.

This checklist is designed to be completed by clinical trainers preparing for clinical training courses. It covers the areas of Participant Selection and Management, Classroom Logistics, Clinic Logistics, and Classroom Preparation/ Management.

The checklist described in this document has been developed as a tool to assist those involved in a systematic review of the human resource development component of the NTP. This component is often referred to as “training.” In this document, the term training is used in a broader context than the more traditional interpretation of the term, where training refers to organization and implementation of training courses. Training in this document is often replaced by the term “HR development” to stress the need for a broader and more long-term approach within NTPs. [from introduction]

This manual is a collection of adaptable tools and guidelines designed to help clinic supervisors and clinic managers achieve objective improvements in the quality of health care. The manual is especially useful for managers supervising integrated health services, who, on any given day, may be called on to support the provision of a full range of primary health services. The manual is designed to complement more detailed standard operating procedures that may be in use for specific services, for example, antiretroviral therapy. It is based on the belief that regular, systematic supervision is essential to upgrading clinic services and maintaining improvements.

This pre-tested and peer-reviewed curriculum focuses on the knowledge and skills necessary for providing holistic CHBC for people living with HIV/AIDS, transferring knowledge and skills to caregivers and CHBC clients, and mobilizing communities around HIV/AIDS prevention, care, treatment, and support. The trainer’s guide includes comprehensive units that cover topics from HIV basics, communication skills, nursing care, nutrition, positive living, family planning, HIV prevention, ART, to community mobilization.


The illustrated handbook provides community health workers with a practical user-friendly tool that can be used as reference material and for skills transfer to clients and caregivers. [publisher’s description]

The Population Council and The Pubcomm Group, Inc. have developed simple, inexpensive, user-friendly computerized job aids to assist supervisors in improving the quality of family planning, maternity care, and postabortion care services. The software is free to download. [publisher’s description]

COPE, which stands for “client-oriented, provider-efficient” services, is a process that helps health care staff continuously improve the quality and efficiency of services provided at their facility and make services more responsive to clients’ needs. COPE provides staff with practical, easy-to-use tools to identify problems and develop solutions using local resources, and it encourages all levels of staff and supervisors to work together as a team and to involve clients in assessing services. Through COPE, staff develop a customer focus, learning to define quality in concrete terms by putting themselves in their clients’ shoes.

Health care organizations often do not know what their costs are and have no simple way of assessing costs on a regular basis… This cost analysis tool involves site administrators and service providers themselves in measuring recurrent direct costs of providing services. [author’s description]

This database contains listings for medical schools all over the world. Users can search by region or by country to access details about the schools available.

This paper represents the second phase of a larger study examining health worker motivation in two hospitals in Tbilisi, Georgia. The overall objective of the 360 degree assessment was to begin to identify the major organizational, situational, and individual factors associated with health worker motivation, and to better understand how major constituencies (i.e., managers, supervisors, workers, and patients) perceive the hospital/work environment. Specific objectives of this study component were to: assess congruence between managers, supervisors and workers on perceptions of hospital goals; compare perceptions of hospital and worker characteristics among types of workers (physician, nurse, other) and levels of respondents (managers, supervisors, workers, patients); and identify possible factors for stimulating good performance and possible interventions for enhancing motivation.

Nurses provide the bulk of primary care services in South Africa. Post-apartheid health legislation envisions the provision of comprehensive primary services at all public clinics, which implies the need for a cadre of primary care nurses able to render such services. The objective of this study was to identify core competencies of clinic nurses and develop an evaluation tool for primary care nursing in South Africa. [from abstract]

This section of the Health and Family Planning Manager’s Toolkit outlines how to develop a job description and provides some examples of effective descriptions for various health workers.

The directory enlists all available data on the institutes that award at least a bachelor degree in any of the health professions in the countries of the Eastern Mediterranean Region.

The handbook is a resource collection of information sheets and participatory activities for NGOs working on HIV/AIDS who want to work towards a greater involvement of people living with HIV (GIPA) in their work. It aims at sensitising NGOs, building individual skills and organisational capacities so that NGO management, staff and volunteers can discuss and plan together in a participatory way how to meaningfully involve people living with HIV in their organisation. [from introduction]

A tool designed to help program and training managers, curriculum designers and trainers facilitate the operationalization and assessment of gender sensitivity during pre- and in-service training of service providers.

Tools to assist primary providers and their managers in assessing, monitoring and improving the gender sensitivity of family planning and reproductive health services on an ongoing basis. [publisher’s description]

Health workers play a key role in screening for and treating the consequences of gender-based violence, and female health workers may themselves experience GBV, compromising their ability to work. Training health workers to identify, treat and respond effectively to GBV is essential for the health sector and the communities that health workers serve. The Capacity Project conducted a search of existing training modules and training support materials on GBV, particularly those intended for health care personnel. The purpose of this activity was to identify and review existing GBV training modules that could be adapted and/or integrated into pre-service education or in-service training curricula in developing countries. [adapted from author]

The World Health Organization (WHO) has been collecting and compiling cross-nationally comparable data on health workers in all WHO Member States. The data available in the Global Atlas of the Health Workforce is the main outcome of this effort. Estimates of the stock (absolute numbers) and density (per 1000 population) of the health workforce are available here for 193 Member States. National-level data refer to the active health workforce, that is, all persons currently participating in the health labour market. [adapted from publisher]

GRHAM is a CCIH initiative, in collaboration with numerous partners, to increase the awareness of Faith-based Organizations (FBOs) in providing essential health services around the world. GRHAM strives to put FBOs and Christian Health Associations (CHAs) “on the map” to improve networking, including collaboration with and between christian health associations, medical missions, ministries of health and multilateral donors. [from website description]

This is a glossary of terms commonly used in the field of Human Resources for Health.

This Royal College of Nursing (RCN) publication is designed to assist you in your role as a mentor to pre-registration nursing and midwifery students. It outlines your responsibilities alongside those of the student, higher education institutions (HEIs) and placement providers. [introduction]

Using all of the tools in the document will provide a comprehensive assessment of skills and service delivery. Each tool, however, may be used separately or combined with others to create a document appropriate for the content of a specific maternal and newborn health training course. [author’s description]

This resource guide assists program managers in planning and implementing supervision systems in healthcare settings. Emphasis is placed on clear job expectations, leadership, and communication.

This easy-to-use web-based tool compiles and analyzes country data from multiple sources, provides charting options, and generates automated country fact sheets, helping users to assess the performance of the country’s health systems.

This presentation was part of the ECSA Workforce Observatory Meeting in Arusha. It discusses how to find data sources for information system development and gives qualitative feedback on these potential sources.


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