Human Resources Management

This article uses the realist evaluation method to determine the effect of human resource management on hospital performance using a regional facility in Ghana.

The Toolkit is adapted from the WHO WISN Manual. WISN has traditionally been in a top down approach with limited success, particularly when applying it within the context of a decentralized government system. It was recognized that a more innovative approach was required to implement the methodology successfully at decentralized levels. [from author]

This report outlines a rapid descriptive assessment to gain an initial understanding of the management workforce for service delivery in Ethipia, Ghana and Tanzania and to test selected criteria for assessing managers as part of the health workforce. [adapted from summary]

The objective of this study is to assess the perception of HR managers about the challenges they face and the current strategies being adopted. The study also aims at assessing enabling factors including role, education, experience and HR training. [from abstract]

This study was designed to document the role and experience of health professionals with significant responsibility for human resource management (HRM); identify the challenges that these health professionals face; identify additional skills and knowledge needed by these health professionals to address HRM challenges; solicit recommendations for changes in pre-service and in-service HRM training. [from summary]

The Capacity Project has made specific technical contributions to shape and advance the human resources management professional development agenda at the global, regional and country level since 2005. This brief describes the rationale, process, methodology and some of the results of key approaches that the Project and its collaborating partners developed and implemented in sub-Saharan Africa. [from author]

The author outlines the results of the Emergency Hiring Plan which was designed to quickly hire and train large numbers of qualified health workers in Kenya and deploy them where they are most needed. [adapted from author]

Because of the demographic changes, appropriate measures are needed to prevent early exit from work and to encourage workers to prolong their working life. The aims of this study were to examine the reasons for voluntary early retirement, the reasons for continuing working life after the official retirement age and the predictive value of the reasons mentioned. [adapted from abstract]

Within the broad subject field of human resource development, human resource management is the most substantial area, as it involves all aspects of personnel management as well as issues of capacity, training, etc. In this unit [of the online course] we will introduce you to the scope and context of human resource management in the health sector. [from author]

This technical brief focuses on the relationship between human resource management and health sector reform in Latin America and Caribbean countries. [adapted from introduction]

The fundamental importance of human resources for the development of health care systems is recognized the world over. Health districts, which constitute the middle level of the municipal health care system in the city of Belo Horizonte, Brazil, deal with demands from all parts of the system. This research seeks to provide the essential features required in order to understand the phenomenon of increase in precarity of employment in these health districts. [from abstract]

Human resource management (HRM) is essential in any organization, critically so when public health crises and workforce shortages collide, as they now do in many parts of the developing world. This issue of The eManager discusses three primary areas of HRM: systems, policies, and management practices; and some of the tools and methods useful to improve human resource processes [adapted from author]

This presentation defines the components of health worker guidelines, explores the impact on maximizing access and quality, and describes the best practices in creating health worker guidelines. [adapted from author]

This field guide is intended to provide some help with the task of improving the delivery of health services using standards of care as the basis for improvement. This guide is designed to answer questions such as: What types of standards are really useful to local providers and mangers? How can they be implemented in a practical way? How can the improvement process be supported?

Improving health workers’ performance is vital for achieving the Millennium Development Goals. In the literature on human resource management interventions to improve health workers’ performance in Low and Middle Income Countries (LMIC), hardly any attention has been paid to the question how HRM interventions might bring about outcomes and in which contexts. Our aim was to explore if realist review of published primary research provides better insight into the functioning of interventions in LMIC. [abstract]

This working paper aims to outline the evolving picture of how London’s health care labour market is performing within the context of these changes by comparing previous findings with more recent data. It also looks at the challenges ahead and some possible ways forward. [adapted from introduction]

This study aims to undertake a national assessment of existing district management structures, competencies and current training programmes in order to inform a national strategy and plan to strengthen district management capacity to ensure effective delivery of primary health care in South Africa. [from introduction]

This commentary outlines strategies the authors have found successful in aligning health education and training with local health needs in ways that demonstrate socially accountable outcomes for Vancouver Island, Canada. [adapted from abstract]

Traditionally, faith-based health organisations have been important health care providers in many remote and other under-serviced areas. Currently, these facilities bear the brunt of the competition for scarce human resources. It is important for faith-based organisations to learn from recent experiences and from the creative ways in which colleagues seek to retain their health workers and improve quality of human resource management. The accompanying guide contains case studies based on Quest for Quality for in-country discussion. [from preface]

The nursing workforce in many countries today is more age diverse than ever before in history. Each generation has a distinct set of characteristics, values, beliefs and preferences. Understanding these differences and blending them in the workplace challenges even the most experienced and capable leader. This paper identifies the characteristics of each generation and explores several implications for the effective management of nursing services. [from foreword]

Strong leadership and management skills are crucial to finding solutions to the human resource crisis in health. Health professionals and human resource (HR) managers worldwide who are in charge of addressing HR challenges in health systems often lack formal education in leadership and management. The Virtual Leadership Development Program is a web-based leadership development program that combines face-to-face and distance learning methodologies to strengthen the capacity of teams to identify and address health challenges and produce results. [adapted from abstract]

Interviews were conducted with staff of 4 hospitals thought to be functioning relatively well. The purpose of this study was to understand some of the factors contributing to the relative success of 4 South African distric hospitals, in order to share lessons learned with other institutions. A number of key factors were identified through this process, many of which relate to the performance, management and interactions of the health workers, which appear to be important in effective functioning of district hospitals. [adapted from summary]

This qualitative study was undertaken to explore and describe the experiences of professional nurses in their relationships with nurse managers. [from abstract]

This technical brief describes in some detail the human resources managment (HRM) problems that contribute to the health worker crisis, as these have often been underplayed, or not addressed at all. The brief also identifies specific strategic actions that ought to be taken to address these HRM challenges, and concludes with some examples of broad futuristic thinking and innovations to stimulate donor and programmatic funding opportunities for strengthening HRH. [from author]

This paper argues that stronger and values-based public sector management and leadership is essential in building health systems that better address health inequities. It identifies the particular competencies of public sector managers and reviews evidence on how these competencies can be developed. Renewing the values base of public health system managers and professionals is an important requirement. [from summary]

In South Africa, first-contact primary care is delivered by nurses in small clinics and larger community health centres (CHC). CHCs also employ doctors, who often work in isolation from the nurses, with poor differentiation of roles and little effective teamwork or communication. Worcester CHC, a typical public sector CHC in rural South Africa, decided to explore how to create more successful practice teams of doctors and nurses. This paper is based on their experience of both unsuccessful and successful attempts to introduce practice teams and reports on their learning regarding organisational change.

This mid-term evaluation report focuses on Capacity Project support to the Government of Kenya’s Emergency Hiring Plan. It assesses the main achievements, challenges and impact on service delivery and health systems improvement, from the plan’s inception through the November 2007 mid-point. The report outlines all aspects of the approach used, providing clear recommendations on how the Ministry of Health may strengthen its existing human resource systems on the basis of lessons learned, and provides additional insights to the process, which may be useful for informing similar country contexts.

This paper reports on the design and implementation of a completely new pay system in the National Health Service (NHS) in England.Pay and pay systems are a critical element in any health sector human resource strategy. Changing a pay system can be one strategy to achieve or sustain organizational change. [from abstract]

Two crises dominate the health sectors of sub-Saharan African countries: those of human resources and of HIV. There is considerable variation in the extent to which these two phenomena affect sub-Saharan countries, with a few facing extreme levels of both. This paper reviews the continent-wide situation with respect to this double burden before considering the case of Malawi in more detail. [from abstract]

This article describes the experience of the Family Life Education Programme, a reproductive health program that provides community-based health services through 40 clinics in five districts of Uganda, in improving retention and performance by using the Human Resource Management Rapid Assessment Tool. [adapted from abstract]