HRH Global Resource Center - Quality Assurance

The Effect of Hospital Service Quality on Patient's Trust

Thu, 19 Feb 2015 14:52:07 +0000

This study aimed to examine the effect of quality of services provided in private hospitals on the patient’s trust. [from abstract]

Optimizing Performance and Quality

Tue, 27 Jan 2015 16:49:31 +0000

Optimizing Performance and Quality (OPQ) is a stakeholder-driven, cyclical process for analyzing human and organizational performance and setting up interventions to improve performance and quality or build on strengths and successes. The OPQ process is a seven-stage process to builds capacity within an organization to recognize and address problems or performance gaps on an ongoing basis. [from resource]

Developing a Human Resources for Health (HRH) Effort Index to Measure Country-Level Inputs in HRH

Tue, 23 Dec 2014 16:10:32 +0000

Current indicators used to measure efforts and progress in HRH are limited and often unreliable. These limitations constrain country, donor, and program efforts to identify and address gaps in HRH and to track progress over time. CapacityPlus developed the HRH Effort Index to enable countries, program implementers, and donors to more readily assess and measure national HRH inputs and potentially to predict workforce performance, service use, and quality. [from abstract]

Picking Up the Bill - Improving Health-Care Utilisation in the Democratic Republic of Congo Through User Fee Subsidisation: A Before and After Study

Wed, 12 Nov 2014 17:03:03 +0000

Our research brings mixed findings on the effectiveness of user fee subsidisation as a strategy to increase the utilisation of services. Future work should focus on feasibility issues associated with the removal or reduction of user fees and how to sustain its effects on utilisation in the longer term. [from abstract]

Assessing Performance of Botswana’s Public Hospital System: The Sse of the World Health Organization Health System Performance Assessment Framework

Mon, 06 Oct 2014 12:41:52 +0000

Very few studies have assessed performance of Botswana public hospitals. We draw from a large research study assessing performance of the Botswana Ministry of Health (MoH) to evaluate the performance of public hospital system using the World Health Organization Health Systems Performance Assessment Framework (WHO HSPAF).

An Interventional Model to Develop Health Professionals in West Africa

Tue, 15 Jul 2014 12:46:05 +0000

The health sector is characterized by a human resource base lacking in numbers, specialized skills, and management skills. West African Health Organization (WAHO) recognizes the need within the West Africa sub-region for bilingual professionals who are skilled in public health, management, leadership, and information technology to build human capacity in public health and developed the Young Professionals Internship Program (YPIP). Our study explores the evolution of the programme. [from abstract]

Empirical Investigation of Service Quality in Ghanaian Hospitals

Wed, 09 Jul 2014 12:49:42 +0000

This study was undertaken to assess perceived service quality in hospitals located in the Greater Accra Region of Ghana. The research was a cross-sectional survey which employed the use of a modified SERVQUAL questionnaire that was administered to 400 outpatients in the Greater Accra region of Ghana. Data obtained from the study was analyzed quantitatively using descrip
tive statistics, exploratory factor analysis and multiple regressions. [from abstract]

What’s the World Health Organization For? Final Report from the Centre on Global Health Security Working Group on Health Governance

Wed, 09 Jul 2014 12:31:50 +0000

The Chatham House Working Group on Health Governance was formed to consider, in the first instance, the role of the World Health Organization (WHO) in the international system that supports global health. This was done in the knowledge that the WHO had recently embarked on a programme of reform, which had its roots in the acute funding pressures that it was experiencing. It was therefore
envisaged as a complementary exercise to the internal reform process. [from preface]

As good as physicians: patient perceptions of physicians and non-physician clinicians in rural primary health centers in India

Thu, 29 May 2014 14:07:53 +0000

This study investigates patient views of physicians (Medical Officers) and NPCs in terms of patient satisfaction, perceived quality, and provider trust. [from abstract]

Engaging with Health Markets in Low and Middle-Income Countries

Mon, 12 May 2014 15:13:40 +0000

Many low and middle-income countries have pluralistic health systems with a variety of providers of health-related goods and services in terms of their level of training, their ownership (public or private) and their relationship with the regulatory system. The development of institutional arrangements to influence their performance has lagged behind the spread of these markets. This paper presents a framework for analysing a pluralistic health system. [adapted from introduction]