HRH Global Resource Center - Quality Assurance

Lean Management in the South African Public Health Sector: A Case Study

Fri, 10 Jul 2015 15:12:46 +0000

This chapter gives an account of one relatively modest but effective intervention in an orthopaedic outpatient clinic at the New Somerset Hospital (NSH) in Cape Town in 2013. This project aimed to reduce patient waiting times in the clinic, and improve patient satisfaction.

The Effect of Hospital Service Quality on Patient's Trust

Thu, 19 Feb 2015 14:52:07 +0000

This study aimed to examine the effect of quality of services provided in private hospitals on the patient’s trust. [from abstract]

Optimizing Performance and Quality

Tue, 27 Jan 2015 16:49:31 +0000

Optimizing Performance and Quality (OPQ) is a stakeholder-driven, cyclical process for analyzing human and organizational performance and setting up interventions to improve performance and quality or build on strengths and successes. The OPQ process is a seven-stage process to builds capacity within an organization to recognize and address problems or performance gaps on an ongoing basis. [from resource]

Developing a Human Resources for Health (HRH) Effort Index to Measure Country-Level Inputs in HRH

Tue, 23 Dec 2014 16:10:32 +0000

Current indicators used to measure efforts and progress in HRH are limited and often unreliable. These limitations constrain country, donor, and program efforts to identify and address gaps in HRH and to track progress over time. CapacityPlus developed the HRH Effort Index to enable countries, program implementers, and donors to more readily assess and measure national HRH inputs and potentially to predict workforce performance, service use, and quality. [from abstract]

Medical Teamwork and Patient Safety: The Evidence-Based Relation

Wed, 26 Nov 2014 19:02:45 +0000

The science of team performance and training can help the medical community improve patient safety. This report, commissioned by the Agency for Healthcare Research and Quality (AHRQ), assesses the status of relevant team training research from aviation and other domains and applies this research to the field of medicine. It additionally provides a comprehensive review and evaluation of current medical team training initiatives and their effectiveness. [from resource]

Evaluating the Effectiveness of Health Care Teams

Wed, 26 Nov 2014 17:50:04 +0000

While it is recognised that effective health care teams are associated with quality patient care, the literature is comparatively sparse in defining the outcomes of effective teamwork. This literature review of the range of organisational, team and individual benefits of teamwork complements an earlier article which summarised the antecedent conditions for (input) and team processes (throughput) of effective teams. This article summarises the evidence for a range of outcome measures of effective teams. [from abstract]

An Intervention to Enhance Nursing Staff Teamwork and Engagement

Wed, 26 Nov 2014 17:43:08 +0000

In this study, an intervention to enhance teamwork and staff engagement was tested on a medical unit in an acute care hospital. The results showed that the intervention resulted in a significantly lower patient fall rate, staff ratings of improved teamwork on the unit, and lower staff turnover and vacancy rates. Patient satisfaction ratings approached, but did not reach, statistical significance. [from abstract]

Teamwork in Healthcare: Promoting Effective Teamwork in Healthcare in Canada. Policy Synthesis and Recommendations

Wed, 26 Nov 2014 17:22:44 +0000

To prepare this report, an interprofessional research team conducted in-depth interviews with key informants and
undertook a wide-ranging survey of peer-reviewed and grey literature on the components of teamwork; effectiveness of teams; types of interventions; healthcare team dynamics; and the impact of government infrastructure, legislation,
and policy on teamwork in the Canadian healthcare system. [from summary]

Teamwork and Patient Safety in Dynamic Domains of Healthcare: A Review of the Literature

Wed, 26 Nov 2014 17:16:34 +0000

This review examines current research on teamwork in highly dynamic domains of healthcare such as operating rooms, intensive care, emergency medicine, or trauma and resuscitation teams with a focus on aspects relevant to the quality and safety of patient care. [from abstract]

Lean Management in the South African Public Health Sector: A Case Study

Mon, 17 Nov 2014 20:23:54 +0000