Human Resources Management

Midwifery Workforce Management and Innovation

Prepared as a background document for “The State of the World’s Midwifery 2011,” this paper focuses on three overarching aspects essential to midwifery workforce management: managing entry to the workforce, managing stay in the workforce, and managing exit from the workforce. [adapted from author]

Already We See the Difference: Strengthening District Health Workforce Leadership and Management in Uganda

Participants in the Human Resources for Health Leadership and Management Course in Uganda share some perspectives on a program designed to help them address health workforce challenges at the district level. [from publisher]

Flexible Work Practices in Nursing

This brief outlines the concepts of flexible working practices, which are being promoted by governments, employers and unions as an important element of efforts to recruit and retain skilled employees and to improve the deployment of available nursing skills. [adapted from author]

Health Workforce Activity: Engaging Health Workers to Improve Performance, Productivity, and Retention

This survey tests the use of employee engagement concepts in United States Agency for International Development-assisted countries to measure and improve health worker performance, productivity, and retention. [adapted from author]

Aligning and Clarifying Health Worker Tasks to Improve Maternal Care in Niger: the Tahoua Region Human Resources Quality Improvement Collaborative

This report describes pioneering work where quality improvement methods are being applied to strengthen human resources management and performance at the facility, district, and regional management levels to improve maternal care in Niger’s Tahoua Region. [from summary]

District Health System Reorganization Guideline from a Managerial Perspective

These guidelines are Rwanda’s official guide to the management of a functional district health system and were designed as a daily guide for the duties of the district health team. It traces key roles and responsibilities of each team member. [adapted from foreward]

Systematic Review of the Links between Human Resource Management Practices and Performance

This publication assesses the results from a wide-ranging series of systematic reviews of the evidence on human resource management (HRM) and performance. It assesses evidence on use of HRM in the UK and fidelity of practice implemented and considers evidence for the impact of HRM practices on intermediate outcomes, which can impact on final outcomes, such as organisational performance or patient care. [adapted from abstract]

Health Facility Committees and Facility Management: Exploring the Nature and Depth of Their Roles in Coast Province, Kenya

This article explores the nature and depth of managerial engagement of health facility committees at the facility level in two rural districts in Kenya, and how this has contributed to community accountability. [from abstract]

Review of Health Leadership and Management Capacity in Lao People's Democratic Republic

This review describes the current state of health leadership and management capacity and issues that affect management performance at the district level in Lao People’s Democratic Republic. [from summary]

Review of Health Leadership and Management Capacity in Solomon Islands

This report describes the current health management and leadership capacity and issues that affect management performance in the Solomon Islands. [from author]

National Policy on the Management of Public Hospitals

The aims of this policy include: ensuring the appointment of competent and skilled hospital managers; providing for the development of management accountability frameworks; and ensuring the training of managers in leadership, management and governance. [adapated from author]

Review of Health Leadership and Management Capacity in Timor-Leste

This review describes the current situation of health leadership and management capacity in Timor-Leste. [from summary]

Review of Health Leadership and Management Capacity in Fiji

This review describes the current situation of health leadership and management capacity at the sub-divisional level in Fiji. [from summary]

Human Resources Mangement

Human resources management (HRM) focuses on people - how they fit within a health system; how they are hired, trained, paid, and supported; and how they can be most productive. This CapacityPlus Issue Brief focuses on how can we strengthen the systems health workers need to function effectively. [adapted from author]

Review of Health Leadership and Management Capacity in Papua New Guinea

This review describes the state of health leadership and management capacity in Papua New Guinea. [from summary]

Review of Health Leadership and Management Capacity in Cambodia

This review describes the current situation of health leadership and management capacity in Cambodia after its efforts to rebuild its health system following years of conflict that decimated the country’s health infrastructure. [from summary]

Strengthening Human Resources for Health to Improve Maternal Care in Niger's Tahoua Region

This brief outlines a collaborative to improve health worker performance and improve the quality and efficiency of maternal care services by building the capacity of local management and health workers to implement sustainable improvements in maternal care provided in Tahoua. [adapted from author]

Strengthening National and Subnational Departments for Human Resources Development

The purpose of this guide is to support the strengthening of existing, or establishing new, human resources for health development departments at the central and subnational levels.

Nursing Human Resources Planning and Management Competencies

This document describes core competencies related to human resources planning and management. It reflects the context of the challenges faced by the health sectors and the nursing workforce globally, and the important role played by nurses in managing and leading teams of highly skilled health professionals, in providing leadership in the provision of service delivery and care, and contributing at the highest levels to the ongoing development of a health care system that can deliver key improvements in health outcomes. [from summary]

Competencies Tools

This is a digital collection of health competency tools. The Competence Search tool enables you to search the database for specific health worker competencies. The Health Functional Map is another tool to help you find relevant competences based upon the Skills for Health, Health Functional Map, and covers all of the functions that are needed to deliver effective health care services. The Self Assessment tool enables assessment of your own abilities against competences in lists/profiles. The Team Assessment tool enables a skills mix analysis of your team.

Using Performance and Quality Improvement to Strengthen Skilled Attendance

This report documents how the use of performance and quality improvement (PQI), a technique for achieving desired performance at service delivery sites and within communities, has helped to improve skilled attendance, and shares some lessons learned about how best to use PQI in safe motherhood programs. [adapted from aouthor]

Human Resource Management: the Missing Piece of the Puzzle

This brief presentation provides an overview of the importance and impact of human resource management in addressing the health workforce crisis.

Retirement Intentions of Dentists in New South Wales, Australia

Predictions on the growing shortage of the ageing Australian dental workfoce are based on the retirement trends of previous generations. This study attempts to determine the retirement intentions of today’s older dentists. [adapted from abstract]

Health Systems in Action: An eHandbook for Leaders and Managers

This handbook brings together effective practices in leadership, management, and governance. It includes effective practices in key management systems that all work together to improve health. [from preface]

Realist Evaluation of the Management of a Well-Performing Regional Hospital in Ghana

This article uses the realist evaluation method to determine the effect of human resource management on hospital performance using a regional facility in Ghana.

From Staff Mix to Skill Mix and Beyond: Towards a Systemic Approach to Health Workforce Management

This review describes evidence about the benefits and pitfalls of current approaches to human resources optimisation in health care. It concludes that in order to use human resources most effectively, health care organisations must consider a more systemic approach - one that accounts for factors beyond narrowly defined human resources management practices and includes organisational and institutional conditions. [from abstract]

WISN Toolkit: Toolkit for Implementing Workload Indicators of Staffing Need (WISN) to Improve Health Workforce Planning and Management in Decentralized Health Systems

The Toolkit is adapted from the WHO WISN Manual. WISN has traditionally been in a top down approach with limited success, particularly when applying it within the context of a decentralized government system. It was recognized that a more innovative approach was required to implement the methodology successfully at decentralized levels. [from author]

Who Are Health Managers? Case Studies from Three African Countries

This report outlines a rapid descriptive assessment to gain an initial understanding of the management workforce for service delivery in Ethipia, Ghana and Tanzania and to test selected criteria for assessing managers as part of the health workforce. [adapted from summary]

Assessment of Human Resources Management Practices in Lebanese Hospitals

The objective of this study is to assess the perception of HR managers about the challenges they face and the current strategies being adopted. The study also aims at assessing enabling factors including role, education, experience and HR training. [from abstract]

Competency Gaps in Human Resource Management in the Health Sector: An Exploratory Study of Ethiopia, Kenya, Tanzania, and Uganda

This study was designed to document the role and experience of health professionals with significant responsibility for human resource management (HRM); identify the challenges that these health professionals face; identify additional skills and knowledge needed by these health professionals to address HRM challenges; solicit recommendations for changes in pre-service and in-service HRM training. [from summary]